If your Waterlink equipment has triggered alarms, stopped operating correctly, or is affecting water quality, our team provides fast Waterlink emergency support to help you diagnose issues and restore system performance. This page is dedicated to urgent technical assistance for Waterlink products only.
Emergency Support Request
If you’re experiencing an urgent issue, please complete the form below. Our team will prioritise your request and contact you as soon as possible to provide assistance.
When to request Waterlink Emergency Support
Emergency assistance is available for urgent issues related to Waterlink systems, including:
- Critical alarms or system faults
- Loss of chlorine generation
- Chemical dosing failures
- UV/AOP systems not operating
- Filtration sub-board control faults
- Remote monitoring alerts
Any Waterlink product malfunction affecting water quality or compliance.
If you’re unsure whether your issue requires emergency attention, contact us and our team will guide you.
What we can assist with immediately
Our team provides rapid Waterlink technical emergency support, including:
- Fault and alarm interpretation
- Step-by-step remote troubleshooting
- Remote monitoring review and issue verification
- Temporary operating instructions to maintain water quality
- Guidance on isolating affected components
- Recommendations to stabilise conditions until resolution
If the issue requires onsite assistance through your installer or service contractor, we’ll advise you immediately.
Information that helps us assist faster
Having the following details ready will speed up your support response:
- Waterlink product type and model
- Serial number (if available)
- Description of the fault or alarm displayed
- Photos of the unit and controller screen
- Any recent changes to the plantroom
- Site location and best contact number
Need Ongoing or Non-Urgent Support?
For manuals, installation guides, warranty, returns, and general assistance, visit:
